Returns & Refunds Policies
Last updated: 29/11/2025
At Miracle Couch UK, we offer two types of products/services:
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Ready-made items sold on our website (limited stock).
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Custom upholstery, loose covers, and bespoke work completed for clients.
These two categories have different return rules.
Ready-Made Items (Website Orders)
These items are not made to order and may be returned.
Eligibility:
You can return a ready-made item for any reason within 14 days of receiving it.
Conditions:
Returns must be:
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Unused
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In original condition
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Free from damage, stains, or wear
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Sent back with all original packaging (where applicable)
Refunds:
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A full refund will be issued once the item is received and inspected.
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Shipping costs are non-refundable unless the item was faulty.
Return Shipping:
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Customer pays return shipping unless the item arrives damaged or incorrect.
Faulty or Incorrect Items:
If your ready-made item arrives damaged or incorrect:
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Contact us within 7 days of delivery.
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We will repair, replace, or refund the item at no cost.
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Photos may be requested for assessment.
Custom Upholstery & Bespoke Work:
Custom work cannot be returned or refunded, as it is made specifically for the client and/or their furniture.
However, if there is an issue with craftsmanship:
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Contact us within 7 days of completion.
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We will assess and repair any confirmed faults at no cost.
Cancellations for custom work are only accepted before materials are purchased or work has begun.
How to Start a Return or Report an Issue
Email: miraclecouchUK@gmail.com
Phone: +44 7880 257786
Include your name, order number, photos (if needed), and a short description.